Marie has over 20 years’ experience in academic and professional STM publishing and information analytics as well as non-profit and consulting tenure. During her time at Elsevier, she held international leadership roles across book acquisitions, project management, strategy, and operations. Most recently, as VP of Health Customer Services at Elsevier, Marie drove effective cross-matrix collaboration to implement a SaaS customer experience / customer success model.
Marie’s skills range from: customer experience / success; operations management; strategy planning; project management; change management; process, workflow and organisational analysis and redesign; data driven problem solving; continuous improvement; book acquisitions; coaching, mentoring and team leadership.
A passionate problem solver, self-starter, and “best practice” advocate, Marie has a particular keenness for data driven decision making and process improvement to deliver impact and insight. Via a “can-do”, results driven attitude combined with a collaborative approach, she specialises in improving operational efficiency and embedding a customer experience focus across organisations.
Marie is a driven and impassioned customer-focused consultant available for project level consulting and interim management. She is energised by resolving complex issues and delivering measurable impact to drive profitable service improvement and sustainable customer success.