Rebecca is a publishing professional who has over 40 years of experience in all aspects of scientific, technical, and medical publishing—book, journals, periodicals, and online. She is the former Publisher of American Psychiatric Publishing, a division of the American Psychiatric Association, and the world’s leading publisher of books, journals, periodicals, and online resources on psychiatry, mental health, and behavioral science. In this position, she managed acquisitions and new product development, peer review, marketing, editorial, production, rights, and distribution for print and online products, most notably the international publication of the Diagnostic and Statistic Manual of Psychiatric Disorders, Fifth Edition (DSM-5).
Previously Rebecca served as Senior Director and Publisher at The Endocrine Society overseeing the publication of its four scientific journals, three periodicals, books and CME programs, and Endocrine News. In this position she launched a book program and two new periodicals as well as an online news feature.
Rebecca started her career at Harper & Row Publishers, where she held various production, editorial, and management positions before serving as Senior Medical Editor for acquisitions. She then joined The American College of Obstetricians and Gynecologists to develop a publishing program of books, periodicals, and consumer literature that included the journal, Obstetrics & Gynecology.
Jayne brings over 40 years of scholarly publishing experience to Maverick. She has worked at senior levels in a variety of companies helping to devise and deliver on business strategies tailored for different markets. Throughout her career Jayne has responded to ever changing market environments by developing new product, sales or content strategies to maximize new opportunities.
Jayne has worked on all aspects of journal publishing focusing particularly on journal development and strategy. More recently her focus has been on helping journals and societies to respond to the new requirements from funders for more open publications linked to data sets. Jayne has worked with a wide variety of society and association partners to help craft publications that meet the needs of their specific markets and members, spanning disciplines from the basic sciences to social sciences and most recently to the unique challenges of clinical medicine.
Starting as a copy editor and proof-reader, Jayne spent a number of years as a managing editor, helping to managing the peer review process. She then moved to Macmillan, where she worked in a variety of roles on journals and books. In the 1990’s Jayne was a director of the newly formed Nature Publishing Group and managed a range of Nature journals in both the UK and US. She then spent three years as the founding director of MPS Technologies – an off shoot of Macmillan Production in India – developing new services to meet the needs of book and journal publishers.
Jayne then moved to the US to work for SAGE Publishing as VP Journals. Here she helped to expand their journal portfolio and introduce open access journals to the group. For the last 10 years, Jayne worked as Vice President for Wolters Kluwer Health Learning, Research and Practice, overseeing a broad portfolio of journals, working with medical society partners and introducing new product options to help diversify traditional revenue streams.
Jayne’s primary focus has been on understanding the needs of the customers and markets that her products serve and ensuring they evolve to meet changing needs.
Amanda is an experienced, MBA educated, strategically aware senior publishing industry professional. With over 35 years in B2B, STM and Professional Association publishing, before joining Maverick her latest role was Director – Professional Publishing and e-Learning at the IET (Institution of Engineering and Technology), and previously held both Publisher and Publishing Director positions with Elsevier.
Amanda possesses an excellent track record of growing existing businesses and launching new ones. Her wide-ranging experience includes establishing and overseeing an e-learning academy for the IET; standards and good practice publishing; managing journal and books programmes; launching magazines; and developing conferences. Additionally, Amanda has in-depth expertise in winning society publishing contracts; developing and launching e-products; running RFP and tender exercises; and specifying and implementing new publishing systems.
Dr Gareth Dyke is a prolific scientific author, researcher, content creator, and journal manager who has published more than 320 peer-reviewed articles over the last 25 years, as well as numerous other pieces (Scientific American) and books. His publications include articles in Nature, Science, Proceedings of the National Academy (USA) and other high-profile outlets. Gareth has worked for more than 18 years as an Editor-in-Chief at the Taylor & Francis journal Historical Biology. He led this journal from zero articles to become one of the leading titles in palaeontology, including its first impact factor (growing each year).
Gareth has a PhD in geology and biology from the University of Bristol, worked as a researcher at the American Museum of Natural History in New York, and was an Associate Professor at University College Dublin (Ireland) and at the University of Southampton (UK). He is an active teacher and researcher affiliated with universities in Hungary, Slovakia, Romania, Kazakhstan, and China.
Gareth provides an unique overview of author-facing products and services having worked as a professional editor, as Head of Content at Charlesworth Author Services, as an Education Manager at Edanz and TopEdit, and as Director of Global Content at Research Square Company (fully acquired by Springer Nature in 2022). Gareth is also a Director at Bentham Science Publishers and ReviewerCredits, responsible for academic relationships and business development. He has well developed networks across academia and the scholarly publishing industry.
Gareth brings to Maverick his deep experience at the interface between research and publishing, helping non-native English speakers – especially in China and Central Asia where he has well developed networks – publish their work and understand scholarly publishing processes. Gareth has conducted thousands of online and face-to-face training sessions and is accredited by the UK and Irish Higher Education Authorities.
Nick Weir-Williams has been in publishing for over 45 years, with experience in the UK, Australia, and in the US since 1992. Most recently he was Senior Vice President of Business Development at Ingenta (formerly Vista and Publishing Technology), overseeing Sales, Marketing and Account Management. In his 18 years at Ingenta he also worked as Project Manager on major implementations at Pearson, HarperCollins, McGraw-Hill, Thieme and Rosen Publishers; as well as with the product development team, particularly in regard to product and rights management.
Previously, Nick worked in many senior management roles including publisher at Continuum (US) and Reed Press (part of RBI); and eight years as Director and Publisher at Northwestern University Press, developing an award-winning list in Literature in Translation and Poetry (Nobel Prize and National Book Award), as well as tripling the sales and bringing the Press to break-even. In the US he also served for four years on the Board of PMA, the largest publisher trade organization in the world (now IBPA), for two years as President.
Nick started his career in the late 70’s as a sales rep and Linguistics editor for Croom Helm in the UK, subsequently opening an Australian subsidiary for them until their takeover by ABP. He was Publishing Manager for Methuen Australia, and then Thomson, where he worked on all aspects of the merger including warehouse and accounts consolidation. He was then the Academic Publishing Director of Weidenfeld and Nicolson in the UK, including the revamping of the Everyman’s Library paperback list and publishing, among others, George Soros.
He has consulted in a wide range of areas for a number of publishers including Routledge, Gower, Columbia University, and as an editor and Rights agent.
Dean is a publishing professional who brings over 40 years of experience to the Maverick team. He is the former Vice President of Marketing and Sales for the American Society of Health-System Pharmacists (ASHP). In this role, Dean was responsible for the planning, coordination, and implementation of marketing and sales strategies for ASHP’s publishing, drug information, membership, and meeting activities, both within the US and internationally.
Dean began his publishing career with W.B. Saunders, where he served in sales, marketing, acquisition editorial, and senior management roles. He continued in those roles at J.B. Lippincott prior to joining ASHP. He has extensive experience in print and digital formats and is known for his organizational, communication, and strategic planning abilities.
Ed is a publishing professional with over 10 years’ experience in journals publishing. With a particular focus on open access (OA), he has provided strategic advice, planning, financial forecasting/pricing, and project management for numerous partner clients looking to adapt to the rapidly changing journals market. This has involved the implementation of OA growth strategies for subscription journals (utilising transformative agreements), transitioning to fully OA business models, moving from print to e-only, and the launch of new titles. With the use of data analytics, Ed provides expert guidance on how best to commission new content, engage with a broad geographic market, and take journals to the top of their disciplines.
During his time at SAGE Publications, Ed worked with numerous societies covering engineering, materials science, and clinical medicine. His exposure to such varied academic fields has given him extensive knowledge of the different requirements and challenges faced by each subject area, as well as core insight into how to adapt and evolve in the changing industry. By using market research to inform decisions, Ed provides thorough strategic advice and guidance that is tailored to the needs of the partner.
He also has a wealth of expertise in supporting journal growth through the enhancement of editorial process workflows, peer-review ethics, and the handling of RFPs and contract negotiations. Ed provides exceptional, bespoke account management support for partners looking to streamline their publishing activities and provides strategic advice on how to engage with membership bodies and the wider target audience. The outcome of these activities has been to produce well organised, efficient systems that enable continued growth and development.
Martin has over 30 years’ experience of working in the publishing industry. He has worked in a range of sectors including professional, academic, medical, and educational publishing. Before joining Maverick, his latest role was Head of Digital Learning Products at the IET (Institution of Engineering and Technology) and has previously held e-Learning Director and Publisher roles at Wiley and Editorial Director and Publisher roles at Hodder Education.
Martin has wide-ranging experience from researching and launching e-commerce enabled digital learning platforms, developing textbook programmes for the school, FE and HE sectors in both domestic and international markets as well as the development of professional health sciences book and journal products for global consumption. Additionally, Martin has in-depth knowledge of working collaboratively with membership organisations, digital learning platforms and authoring tools, agile product development, running RFP and tendering exercises and market research projects both in the UK and internationally.
Hilary has spent nearly two decades in scholarly publishing, working for not-for-profit and commercial publishers in the U.K. and the U.S.
As an Editor at the Royal Society of Chemistry, Nature Materials and Wiley, she gained significant expertise in manuscript handling and decision making, and in generating and supporting journal growth. With a focus on optimising author, reviewer and editor experience, she has streamlined editorial workflows, reconfigured manuscript submission systems and revised production procedures. Hilary is a also a skilled communicator, having fostered relationships with learned societies, managed the publishing operations of a society’s journal portfolio, appointed and collaborated with editorial boards, and trained and mentored colleagues.
As well as proficiency in peer review, Hilary has extensive knowledge of research integrity, publication ethics and journal marketing. During her career she has overseen new journal launches and revitalised stagnating titles. Her commitment to staying up-to-date with progress in the industry has provided her with insight into the current challenges publishers and researchers face, particularly surrounding the drive towards open research.
Hilary holds an MChem(Hons) (University of Edinburgh) and Ph.D. (Heriot-Watt University) in chemistry. She has been invited to speak on scholarly publishing at several academic institutions including the Massachusetts Institute of Technology, Duke University, New York University and Rice University.
Gavin has over 30 years’ experience working in the publishing industry, primarily in the academic and STM sectors. After graduating with a BA in Publishing from Edinburgh Napier University, he originally started his career in medical journals with Churchill Livingstone. Subsequently he had a variety of senior management roles including Journals and Electronic Publisher with Greenwich Medical Media, Commissioning Editor for books and journals at Cambridge University Press and Hodder Education. Before joining up with Maverick, and establishing his own consultancy company, Gavin was Senior Commissioning Editor with the Institution of Civil Engineers (ICE Publishing).
Gavin has extensive experience at list building, commissioning new titles and acquiring journals, managing online resources, strategy planning and working with international editors and authors. He has most recently been working with international societies to project manage the publication of conference proceedings, and creating a strategy for journal inclusion in major abstracting/indexing services.
Gavin has been an invited guest speaker on STM publishing at University College London, University of Strathclyde and Edinbrugh Napier University. He is a Director of the annual Cuckfield Book Festival, working with high profile fiction and non-fiction authors, and his Lapwing Publishing Services imprint provides a hybrid publishing route for authors.
Monika is a senior publishing professional with 19 years’ experience in academic and professional publishing, with a strong track record of delivering revenue growth and profitability across both digital and print portfolios. She is highly experienced in all aspects of new digital product development from concept to launch. Monika is skilled at developing publishing strategy, leading commissioning and content development at scale, setting up scalable workflows, defining business models, as well as overseeing product roadmap development.
As Director of Content at the STEM start-up Proprep, Monika has led global publishing strategy and content development for their new video-learning platform for universities, Boost. Prior to that, she was an Associate Director at Sage where she built the flagship digital library product suite, Sage Research Methods (SRM), into one of the highest revenue generators in the division. As SRM global strategic lead, she developed and executed long-term product strategy, managed the editorial department and led a global cross-departmental product team. Under Monika’s leadership, revenue doubled in two years. Her new publishing strategy of innovative multimedia and video collections continued to fuel multimillion pound growth and cemented SRM’s position as the unrivalled market leader in research methods.
Previously, Monika was Senior Commissioning Editor at McGraw-Hill Education where she led the publishing strategy for Open University Press and managed diverse social science academic book lists, publishing some of the imprint’s top sellers and delivering year-on-year growth. She was also responsible for setting up revenue enhancing strategic partnerships with external organisations and spearheading the launch of McGraw-Hill Professional UK Consumer & Business list.
A published author, Monika has a PhD in English Literature. She is also an experienced, professionally accredited executive coach and leadership mentor.
Gary has over 30 years’ experience working in the publishing industry. He originally started his career at Butterworths (now part of Reed Elsevier) and subsequently had a variety of senior management roles including Customer Service Director, Development Director, and Implementation Services Director. Before joining up with Maverick, alongside establishing his own consultancy company, Gary’s his most recent roles were with Vista/Ingenta, where he progressed through various senior positions during his time with the company.
Gary is an accomplished Project & Team Manager, with practical experience of many system implementations across different publishing sectors in both the UK and Europe, as well as North America. He has extensive knowledge of Order Management, WMS, Rights & Royalty, CRM, Product Manager, Production and Permission systems – and he was also directly responsible for leading the team that built and implemented the original, widely used, global PubEasy system over 20 years ago.
Equally happy working as part of a team, or directly managing teams or people, Gary’s significant and wide-ranging knowledge and expertise enables him to provide business consultancy and project management across a variety of areas. These include system implementations and upgrades; business process and operational reviews; business system requirements; definition and design; system integrations; and data migration projects.
With over 17 years in scholarly publishing at Wiley, Jen has a focus on setting up and developing successful communications, engagement, and content marketing programs. She is an audience-focused, enterprising leader with a natural ability for strategic planning, project management, and translating audience and market insights into creative, compelling cross-channel campaigns. Having held leadership positions in Wiley’s PR, Corporate Comms and Marketing, and Editor Engagement teams, she brings experience of internal and external communication and engagement strategy, event management (online and in-person), content marketing strategy, audience and brand perception research, marketing communications, change management, and training development.
Jen set the strategy, researched and negotiated with providers, and project managed the launch of several web platforms covering content marketing sites, press rooms, eLearning, and community hubs. During her time in PR, she designed and led Wiley’s global STM publicity team including personal oversight of the media outreach for The Cochrane Library and many high-profile journal brands achieving significant front-page and broadcast coverage. Jen has a track record of improving the efficiency and enjoyment of teams and improving the effectiveness of outreach. With strong analytical skills and a focus on data-driven decisions, she excels in setting objectives and creating dashboards to measure communication and marketing goals.
Jen has a degree in Broadcast Journalism and a Diploma in Public Relations and is an accredited member of the Chartered Institute of Public Relations.
As Director of Publications at the American Meteorological Society (AMS) for over 20 years, Ken managed a large team of publication assistants, technical editors, and copy editors, collectively responsible for the timely publication of 11 scholarly peer-reviewed journals. He also supervised all aspects of the AMS Book Program. In addition, he was Senior Editor of the Bulletin of the American Meteorological Society, the society’s flagship magazine. Ken’s management philosophy focused on each individual’s unique needs and strengths while forging a close-knit team ethic. This resulted in exemplary performance by the group as a cohesive whole and led to his development of a Publication Management course, which he has presented at many professional conferences.
Ken became a liaison from AMS to the greater publishing community, primarily via his involvement with the Council of Science Editors (CSE), an international membership organization for publishing professionals. Prior to being elected President of CSE, he served the organization as an executive board member, instructor, a regular columnist in the quarterly journal Science Editor, and a mentor for early-career professionals. CSE provided Ken with invaluable experience interfacing and working with leaders of other scholarly societies.
Ken is a wordsmith and communicator —an editor, writer, content developer, management consultant, and public speaker —who specializes in adapting complex and technical concepts to any target audience. His skill set and interests extend well beyond the scientific realm to a wide variety of technical and creative genres. By way of background, Ken holds an advanced degree in meteorology. However, he learned early on in his career that his literary talents superseded his forecasting abilities. He thus wisely chose to spend his career in service to the written and spoken word rather than in anticipation of precipitation.
Jessica Chesnutt is a digital publishing expert with experience across strategy, technology, editorial, sales, and marketing. She has spent over 17 years in scholarly and academic publishing, including over a decade at the world’s largest university press, Oxford University Press (OUP). Her career began at Bedford/St. Martin’s with an immediate focus on data-driven digital solutions to academic challenges. Since that time, she has specialized in digital product and platform development with a focus on solving the problems of users, researchers, authors, and partners.
For the past 10 years, Jessica has primarily focused on scholarly journals publishing, working closely with dozens of leading international societies across medical, scientific, and humanities disciplines. In her role as Product Business Partner at OUP, she worked to ensure the needs of journals and societies fed into digital product roadmaps, rolled out new platform features to users and partners, and shared strategic updates around usage, SEO, security, and more. She also has extensive experience with journals transitions and platform migrations, having assisted hundreds of societies in previous roles. Recognized as a world-class communicator, Jessica is an expert at translating complex topics into clear messages for any audience.
Jessica graduated from Smith College and holds certifications in product management, training, and project management.
Marie has over 20 years’ experience in academic and professional STM publishing and information analytics as well as non-profit and consulting tenure. During her time at Elsevier, she held international leadership roles across book acquisitions, project management, strategy, and operations. Most recently, as VP of Health Customer Services at Elsevier, Marie drove effective cross-matrix collaboration to implement a SaaS customer experience / customer success model.
Marie’s skills range from: customer experience / success; operations management; strategy planning; project management; change management; process, workflow and organisational analysis and redesign; data driven problem solving; continuous improvement; book acquisitions; coaching, mentoring and team leadership.
A passionate problem solver, self-starter, and “best practice” advocate, Marie has a particular keenness for data driven decision making and process improvement to deliver impact and insight. Via a “can-do”, results driven attitude combined with a collaborative approach, she specialises in improving operational efficiency and embedding a customer experience focus across organisations.
Marie is a driven and impassioned customer-focused consultant available for project level consulting and interim management. She is energised by resolving complex issues and delivering measurable impact to drive profitable service improvement and sustainable customer success.
Emilie provides Editorial Management Solutions to Publishers, Editors and Journal owners. She has a broad range of expertise within academic publishing and has managed Book projects as well as academic Journals. She has a wealth of knowledge around Rights and Permissions, advising customers about copyright and attribution. Acting as a Senior Content Editor within an Editorial team, she has expertise in managing Editorial Boards, peer review management and is familiar with systems such as ScholarOne and Editorial Manager.
Within the Production department Emilie managed an overseas team to ensure regular copy flow was maintained for her portfolio and identify any potential issues and provide solutions. Ensuring schedules were adhered to and that journals were typeset to standard were also amongst her responsibilities. Emilie’s main passion lies within publication ethics, having worked as a Research Integrity Manager handling cases of ethical misconduct and conducting investigations in accordance with industry standards. As a Community Advisor for UKRIO, Emilie is constantly developing her knowledge of this area, as it continually challenges academic publishing and the scholarly community.
Emilie has worked at Clarivate as an Editor at Web of Science, conducting evaluations and providing feedback and guidance on journals around best practice and offering Editorial recommendations for Publishers. Emilie offers a multifaceted end-to-end skillset and is familiar with the systems, operating practices and challenges that Publishers and Editorial boards are managing.
Angela boasts an extensive professional background as the Head of Publisher and Supplier Data for Australia’s largest book retailer: Booktopia, where she has excelled in this role for over 13 years. In her capacity overseeing importer systems, managing diverse inbound data feeds, and ensuring the quality and strategic alignment of product data presented on the retailer’s platform, Angela has concurrently served as a consultant for trade and academic publishers and wholesalers. Her expertise spans all facets of print, e-book and audiobook bibliographic data, along with addressing ONIX feeds-related challenges.
Committed to remaining informed about industry developments, Angela remains current with ONIX updates, BIC, THEMA, and BISAC classification schemas. She maintains active communication channels with key industry players such as Editeur and collaborates with renowned book data aggregators like Nielsen, Titlepage and Thorpe-Bowker, facilitating a continuous exchange of ideas and insights.
Before assuming her role as a data quality specialist in the book industry, Angela contributed her skills as an SEO and SEM consultant across diverse sectors, ranging from online learning course providers to rental car companies. Armed with a profound understanding of the pivotal role that targeted keywords and strategic data placement play in the ecommerce landscape, Angela seamlessly integrates her SEO and SEM mindset into her overarching data and business strategies, ensuring a comprehensive and cohesive approach to her work.
Katharine is a senior finance business partner and CIMA qualified accountant with 20 years’ experience providing commercial financial support and working with Board-level management in academic publishing, financial information services and media. Most recently she spent 10 years at Springer Nature covering institutional subscriptions, open access, trade sales and eCommerce across journals, books, databases and author services. She has developed strong skills in modelling, analysis, planning and communicating, comfortably moving from detailed financials to broader management and strategy.
Her area of particular focus is open access publishing, including fully open access journals, Transformative Agreements and hybrid journals, and strategic planning for the transition to open access. Her work on fully open access journals has included enhancing understanding of the growth drivers of open access journals, improving forecasting and decision making, developing criteria for starting and developing journals, improving pipeline management for large journals and portfolios, and supporting Managing Directors in P&L management of these high growth businesses.
Her work on Transformative Agreements began in Europe with the first agreements over 8 years ago. This has included many deals, moving from Europe to the US, Asia and the rest of the world, e.g. analysing publication patterns, developing the ongoing methodology to support sales pitches, reporting to existing customers, providing financial and strategic guidance for new deals and renewals. It has also included strategic analysis, e.g. financial modelling of the long-term impact of the growth of Transformative Agreements and of Plan S proposals and evaluating scenarios and developing new business models for the ongoing transition to open access.
With 30 years’ experience in a diverse range of roles and sectors within publishing and information services, Jason works with clients to support their business growth, strategy delivery, customer outreach and product development.
During his career, Jason has held senior commercial and client-facing business development roles with Kriyadocs, Aries Systems, Elsevier, The Charlesworth Group, OCLC, Thomson Learning (now Cengage) and the British Standards Institution (BSI). In these roles, he has worked with a broad range of institutional and corporate customers. In recent years, Jason has helped publishers to optimise their editorial and production processes, focussing on technology and services to improve author experience, support peer review, implement XML-first workflows, and integrating AI tools to support editorial decision making. He is also a CIPD qualified trainer, with experience of recruiting, leading and coaching sales teams.
Since late 2020 Jason has been living in the rural tranquillity of the Creuse region of France.
Dr. Johanna Havemann (commonly referred to as ‘Jo’) brings enthusiasm for new ideas, projects, and viewpoints to the Mavericks team. Her aspiration is to share the tools, strategies and workflows developed over years, encouraging scholarly publishing with a global perspective in dedicated service for the dissemination of research accomplishments to enable their unfolding to societal and environmental benefits.
Jo is a certified trainer recognized by the German Chamber of Industry and Commerce with over a decade of experience in Open Science Communication. Her biological research background culminated in a PhD in Molecular Biology specialized in Evolution and Developmental Research (EvoDevo).
Driven by a passion for Open Science, Jo embarked on a journey with Access 2 Perspectives to alleviate the challenges faced by researchers and to facilitate enjoyable research practices, alleviate publication pressures, and dispel myths surrounding Open Science and Open Access. This commitment stems from personal experiences during her PhD journey, and the realization that research practices should be purpose-oriented, fostering collaboration on a global scale.
Grounded in values such as transparency, accountability, cooperation, and diversity, Jo’s expertise lies in Open Science; Scholarly Reading, Writing and Publishing; Research Integrity; and Global Research Equity. At Access 2 Perspectives, Jo collaborates with institution-independent consultants to provide comprehensive comparisons of scholarly services by both commercial and non-commercial providers, enabling researchers, librarians and publishers across disciplines to streamline their digital workflows efficiently.
A notable achievement for Jo is her work with AfricArXiv – the African Open Access portal, leveraging the discoverability of African research primarily through the adoption of Persistent Identifiers.
Dedicated to life-long learning, Jo currently engages in brainstorming and sharing of best practices as a member of the OpenAIRE Training Coordinators – Community of Practice, the Subscribe to Open (S2O) Community of Practice, and the SDG Publishers Compact Fellows.
Mark has spent the last 30 years in scholarly and b2b publishing, specialising in delivering product and portfolio growth in challenging and changing markets. Most recently, he has been focused on finding solutions to the challenges of open access in the scholarly publishing market. He was the OA lead at IOP Publishing where he was responsible for bringing open access right into the heart of the organisation. He has experience in a very broad range of open access business models, including consortial models like SCOAP3 and transformative agreements. He launched a new portfolio of fully gold OA journals at IOP and also played a major role in developing IOP’s open access and open data policies.
He started his career at Elsevier editing scientific journals and managing peer review before spending more than 15 years helping to build Elsevier’s magazine and newsletter publishing division during the transition to digital publication. His expertise lies in enabling teams to produce high quality and profitable editorial products that meet the needs of their customers, whether those customers are researchers, readers, editors, societies, librarians or funders. He relishes finding practical solutions to challenging problems and has worked with staff, customers and partners from every corner of the world.