Operations

Maverick can provide support with your operations management. With experience that spans editorial, production, general management and operations management in trade and academic book and journal publishing, we can provide support in a number of areas, including:

Distribution:

  • Supplier review – are you getting the very best service at the best rates?
  • Contract review/renegotiation and RFP management.
  • Project management for change of distributor or outsourcing.
  • Helping you get the best in distribution management, customer service, credit control and data services.
  • Helping you transition from print to electronic distribution.

Subscription management:

  • Handling increasingly complex product and customer profiles.
  • Transitioning to open access.
  • Managing content hosting, authentication and access control.
  • Integrating subscription data with CRM and marketing platforms.
  • Systems review, including RFP for software solutions.

Customer Services:

  • Undertaking customer service and process reviews.
  • Helping you create excellence in customer service and order fulfilment.
  • Reviewing and establishing SLAs and KPIs for internal management and external reporting.
  • Team leadership, training and development.

Project Management:

  • Managing projects from initiation through to final delivery, developing business cases and controlling budget and resource, risk and issue management, working as part of a project team or as project lead.

Interim and Operations Management:

  • Including budget creation and management, staff recruitment and development.
  • Management of a diverse workforce and acting as interim general manager.